At Fresh Milk Dubai, your satisfaction is our priority. If you are not happy with your order for any reason, we will do our best to make it right — including offering a refund.

1. Eligibility for Refunds

You can request a refund if:

  • The product arrives damaged or spoiled

  • The wrong product was delivered

  • You are unsatisfied with the quality of the product

2. Timeframe

Please contact us within 24 hours of receiving your order to be eligible for a refund. This helps us investigate the issue and ensure it doesn’t happen again.

3. How to Request a Refund

Send us the following:

  • Your order number

  • A brief description of the issue

  • Photos (if applicable) showing the problem

Email: [Insert email]
Phone: [Insert phone]

4. Refund Process

Once we review your request, we will confirm if a refund is approved. If approved, we will:

  • Process the refund to your original payment method, or

  • Offer store credit or a replacement, depending on your preference

Refunds are typically processed within 5–7 business days.

5. No Need to Return Products

Because our products are perishable, we do not require you to return them. However, we may request photos or other proof to help us assess the issue.