1. Introduction
This Privacy Policy explains how Fresh Milk Dubai (“we,” “us,” or “our”) collects, uses, shares, and safeguards your personal information when you visit freshmilkdubai.com. We respect your privacy and commit to keeping your data secure, in line with UAE law.

2. Scope & Legal Framework
We operate under the UAE’s Personal Data Protection Law (PDPL)—Federal Decree-Law No. 45 of 2021, effective January 2, 2022—which applies if we process personal data of UAE residents, regardless of where we are located. We also follow principles common to GDPR: consent, purpose limitation, data minimisation, transparency, and data subject rights.

3. What We Collect
We collect only what’s strictly necessary, such as:

  • Name, email, phone number (if placing an order or subscribing)

  • IP address, device, and browsing behavior (via cookies and analytics)

4. How We Use Your Data
Your data is processed solely for:

  • Fulfilling orders and communicating with you

  • Improving site performance and content

  • Sending promotional emails, only with your explicit consent

5. Legal Grounds & Consent
We process personal data based on your clear and unambiguous consent or other lawful grounds as defined by PDPL. You can withdraw consent at any time via the unsubscribe option or by contacting us.

6. Data Sharing
We’ll only share personal data with trusted third parties, such as delivery partners or payment processors—and only to the extent needed. We require them to uphold PDPL standards. We may also transfer data internationally if the recipient’s jurisdiction ensures adequate protection or with explicit contractual safeguards.

7. Data Security
We implement practical technical and organizational safeguards—like encryption and access controls—to protect your personal data from unauthorized access, loss, or improper disclosure.

8. Your Rights
You have the right to:

  • Access and correct your personal data

  • Request erasure, or restriction of processing

  • Object to processing or request portability
    To exercise these, contact us via email or online form (without any charge).

9. Data Breach Notification
If a personal data breach occurs, we’ll notify both affected individuals and the UAE Data Office promptly, following PDPL guidelines.

10. Data Retention
We keep your data only as long as necessary for its purpose—be it order fulfilment, legal compliance, or dispute resolution—and then securely delete or anonymise it.

11. Changes to this Policy
We may update this Privacy Policy occasionally. If we do, the revised date will be reflected here. Continued use of the site after changes means you accept the new terms.

12. Contact Us
For questions or exercising your data rights, contact:
Email: contact@freshmilkdubai.com